A Demanding Client: 7 Ways To Handle Difficult Customers. Decline their Briefs.. While it is difficult to spot a demanding client, you can smell some of them from ten miles away. Listen.. Most times people are so frustrated with difficult customers that they don’t even want to listen to what they... ...
"Most demanding clients are really people that just want to be listened to and understood. It's easy to win them over by taking charge of the relationship by listening to them carefully, explaining what you will do for them, and not assuming a defensive posture.
Now, with that out the way, here’s a simple two-step process to help you deal with demanding clients and, hopefully, turn them into dream ones. Step 1: Identify the Red Flags. Firstly, identify what makes them a bad client. Refer back to the warning signs identified earlier to pinpoint why they’re lousy.
Difficult clients are part of the cost of doing business. Most often, they’re difficult because they’re unhappy with the service you’ve provided. Sometimes, they could simply have a personality that clashes with your company values, or they have expectations that are way out of whack with reality.
There are times when difficult clients, even ones who have legitimate concerns, mostly just want to unload on you—at great length and repeatedly. When you find your client making broad generalizations like “nothing’s working” or “you never finish on time,” then your best bet may be to make them get specific.
There are a variety of situations where you might need to take things to the next level when dealing with a difficult client, including: The client refuses to pay for outstanding invoices. A non-paying client that refuses to settle an outstanding invoice... Fee disputes. If you and your client ...
If you’re a consultant, you may not realise it, but a large (and difficult) part of your job is to manage people’s attitudes and behaviours. This task is made even more difficult because it is usually most apparent when clients are unhappy or disagree with you.
Stay calm. This can be one of the most difficult things to do when working with an upset customer. No matter the situation, you have to stay calm and collected no matter what the client says or does. While this can be challenging, keep in mind that anger is a natural emotion, and your reaction can either fuel the “fire” or calm them down.